Help Center
Before messaging us, have you checked out our FAQ below?
If you need support for Tree Rings or any other FFTT subscription, you can message us with the form below.
Please be aware that we do not give out free samples of the report but we do have a 30 day moneyback guarantee.
The Tree Rings subscription does not include Q&A with Luke. To get your questions answered personally, you can reserve a consultation with Luke to discuss your questions. The investment for a 30 minutes consultation is currently $1500, and $3000 for one hour (prices subject to change) and you can contact us below to schedule a time.
Frequently Asked Questions
Below we have answered some of the most asked questions.
If you subscribed to and paid for your first year of FFTT Tree Rings before March 20, 2020, you can find answers about the old subscription and payment system (Sendowl) in a separate section below.
Giving Tree Rings as a Gift
You can go to any of our membership checkouts, fill in the registration box with your own information and check the checkbox to gift the membership.
You will then be prompted to fill in a form to send an email to the recipient of the gifted membership. This email will contain a link to register and redeem their gifted subscription to the membership. Once the recipient clicks on the Signup button, their subscription will start without cost to the recipient.
Note: The gift will only be valid for the first cycle of the subscription, and then the subscription will expire. The recipient does have the ability to renew their subscription themselves. If you would like to gift a continuous subscription, please email [email protected]
Note: All trial periods will be overridden when you sign up for a gifted subscription. Please email us at [email protected] if you would like to gift a membership during one of our promotions.
Please fill in the registration box with your own details. If you are logged in, it should pre-fill the details. Make sure you check the checkbox that this is a gift.
After the payment, you should then be prompted to fill in a form, which will send an email to the person receiving the gift.
By default, when you purchase a membership as a gift via any normal checkout, it will be valid for the duration of one billing cycle, starting at the date that the recipient claims the gift.
The subscription does not renew and the recipient does not have to enter any billing details.
If you would like to purchase a gift membership that continuously renews, please send an email to [email protected] or use the contact form.
When you go to your account settings, you now have a new “Gift” tab at https://fftt-treerings.com/account/?action=gifts where you should see your previous gift purchases and whether they were claimed or not.
For any unclaimed gifts, you can either re-send the gift email or copy the URL that lets your recipient claim their gift.
If you are still having issues, please use the contact form to email support.
Please note: For technical reasons, all trial periods will be overridden when you sign up for a gifted subscription. Please email us at [email protected] if you would like to gift a membership during one of our promotions.
Tree Rings Reports & What's Included
We do not offer any sample reports. The FFTT Tree Rings Report does however come with a 30-day moneyback guarantee if you are not satisfied with your purchase or you decide it’s not beneficial to you. Please read more about this in the refunds section.
Luke raises many insights each week, however, the Tree Rings subscription does not include Q&A.
To get your questions answered personally, you can reserve a consultation with Luke to discuss your questions. The investment for a 30 minutes consultation is currently $1500, and $3000 for one hour (prices subject to change). You can contact us with the form above or at [email protected] to schedule a time.
The report will be uploaded to this membership site AND available for download every Friday around 4pm EST.
Unless you unsubscribed from our emails, you should be receiving a notification via email after the report is available.
FFTT Tree Rings will NOT be published the weeks of Easter, Thanksgiving, Christmas, New Year, and the Fourth of July unless otherwise decided upon by FFTT, LLC, as well as one week in late July when our family vacation happens. Thank you for your understanding and for being here!
You can download all issues that have been published since August 2019 from the download page here >>
Webinar replays available are through 3Q19. At this time, there are no current webinars, when there are, we will place the replays onto the webinar replay page.
If we decide to host more live webinars, we will notify all our subscribers and offer tickets for live attendance at an additional price.
The forum is for members discussion. Please be aware that the Tree Rings subscription does not include Q&A with Luke.
The forum will be monitored – we reserve the right to remove comments as we see fit. We allow no political talk, and we are assuming best practice here. If you are angered by what someone says, walk away instead of reacting.
Before posting in the forum for the first time, please make sure that your display name is set as something else than your email address. You can do so at account > forum profile > edit.
No. We have a “No forwarding” policy. If you do forward our report, you will lose permanent access to your subscription with no refund as well as additional legal action if need be.
Instead, please share the subscribe link with them: https://fftt-treerings.com/
Thank you in advance for your understanding.
No, only one person is allowed to log-in and use the paid subscription. If we find that you shared your log-in details, you will lose permanent access to your subscription with no refund as well as additional legal action if need be.
Instead, please share the subscribe link with them: https://fftt-treerings.com
If you would like to give the subscription as a gift, please reach out to us and we will process the payment and issue a gift code to you.
Thank you in advance for your understanding.
We do not manage individual investment portfolios
We will not be emailing the report itself anymore, you will instead need to log into this membership site to read it directly in your browser or download it.
Every week when the newest report is available, we will still email you about that though. If you didn’t receive this reminder email, first look in your spam/junk folder and your promotions/others tabs first because it might have ended up there.
Otherwise, you may have unsubscribed from our email list. Please use the contact form above to let us know that you would like to receive the weekly email reminders and we will be adding you back into the email system without subscribing you to our promotional emails.
Every week when the newest report is available to download, we will email you about it. Tech glitches DO happen. However, look in your spam/junk folder and your promotions/others tabs first because it might have ended up there.
If you didn’t receive this reminder email, you may have unsubscribed from our email list. Please use the contact form above to let us know that you would like to receive the weekly email reminders and we will be adding you back into the email system without subscribing you to our newsletter or promotional emails.
You should be able to read the recent report directly in your browser.
If you are using Safari on iPhone or iPad to download the PDF report, please confirm the download. A download icon at the top right next to the address bar will indicate the process of the download. When the download is finished, tap the icon to open the file. You can also use the Files App to navigate to your downloads folder (either on your device or in your iCloud), where you should be able to find and open the file.
If you are using Chrome on iPhone or iPad to download the PDF report, please confirm the download by tapping “download”. When the downloads prompts you to “open in…”, you can then open the file in a specific PDF app such as Adobe Acrobat If you don’t have a PDF viewing app installed, instead of selecting an app to open, tap “save to device” below the list of apps and then select a save location. You can then use the Files App to navigate to the save location and open it.
On any other device, make sure you confirm the download and then open the file with a program that can open PDFs. We recommend the free Acrobat Reader.
We have a search function at the bottom of the following pages which allow you to run searches through our acrhive reports for Tree Rings and Full Reports.
Subscription & Account
You can download all your past invoices in your account settings in the payments tab.
If you would like your address to show up on the invoice, please fill in the address fields in your account settings. The required fields for it to show up on the invoice are:
- Address Line 1
- City
- Country
- State/Province
- Zip/Postal Code
You should be able to read the recent reports directly in your browser.
If you are using Safari on iPhone or iPad to download the PDF report, please confirm the download. A download icon at the top right next to the address bar will indicate the process of the download. When the download is finished, tap the icon to open the file. You can also use the Files App to navigate to your downloads folder (either on your device or in your iCloud), where you should be able to find and open the file.
If you are using Chrome on iPhone or iPad to download the PDF report, please confirm the download by tapping “download”. When the downloads prompts you to “open in…”, you can then open the file in a specific PDF app such as Adobe Acrobat If you don’t have a PDF viewing app installed, instead of selecting an app to open, tap “save to device” below the list of apps and then select a save location. You can then use the Files App to navigate to the save location and open it.
On any other device, make sure you confirm the download and then open the file with a program that can open PDFs. We recommend the free Acrobat Reader.
You can easily change your password at https://fftt-treerings.com/login/?action=forgot_password
Please put in your email that you used to sign up and our system will email you a link which will let you reset your password.
If you get an error message about this email not existing in the system, please email us with your details and we will investigate this for you.
You can easily do this yourself on your account page here >>
If you would like to change the email address to which you receive the weekly notification emails, please use the contact form above to notify us and we will update your email address.
To update your payment details, go to the Subscriptions tab on your account page. On this page, click “Update” next to the plan for which you would like to update your payment details. 
If you paid via Paypal, you may have to update your payment details directly with PayPal.
If you subscribed to and paid for your first year of FFTT Tree Rings before the move to this membership site (March 20, 2020), you can find the link to manage your subscription in your original confirmation email. If you paid via credit card, you can update your payment details through this link. If you paid via PayPal, you will need to update your payment details directly with PayPal. If you need to request the confirmation email again, you can do so here. You can find more information about this in the separate FAQ about the old system.
This depends on the plan you chose. All our plans will renew automatically each subscription period after you originally signed up and/or were charged the first time.
If you subscribed after March 20, 2020 you should usually receive an email about the subscription renewing 2 days before the next charge. If you would like to know on what date you will be charged next, you can find this information on your account page.
If you subscribed to and paid for your first year of FFTT Tree Rings before the move to this membership site (March 20, 2020), please instead refer to the link in your original confirmation email, which will take you to your subscription management page. This page will always show you the date of when you originally subscribed and when you last paid. If you paid via credit card, it will also show you the date of the next payment. If you need to request this email again, you can do so here. You can find more information about this in the separate FAQ about the old system.
If you cancel your renewal, your subscription will end on the day before your renewal.
Your subscription price is locked in at the same price when you signed up, as long as you stay subscribed. If you cancel your subscription and decide to re-subscribe, you will pay the updated price that is current at that time.
We do not offer credit for a week we do not publish reports – just to confirm our terms and conditions that are agreeable upon sign up state the following: Report Frequency – As a member of the FFTT Tree Rings, you will receive weekly reports that are uploaded Friday afternoons around 4pm EST. We do NOT publish reports the week of Easter, Thanksgiving, Christmas, New Year’s as well as two weeks in July when our office shuts down for family vacation.
FFTT Tree Rings is an annual subscription, however, if 30 days into your subscription you are dissatisfied (we feel that 4 editions will give you the time that you need to discern that), we will refund your initial investment.
If you find yourself dissatisfied with your subscription, please use the form above to email our team within 30 days of your signup they will happily refund your full investment. If you do not want to use the above form, please email us at [email protected] with the subject line TREE RINGS REFUND REQUEST.
- Please do not call us to notify us of your refund request, we will not process refund requests made via telephone. Please do not reply to one of our weekly emails to let us know of your refund request, we will not process refund requests made that way either. Your refund will be given through SEPARATE email notification ONLY
- For clarification: If you subscribed on June 1, 2019, you would need to notify us via the form above or in a separate email to [email protected] with the subject line TREE RINGS REFUND REQUEST, no later than July 1, 2019 to get a refund. If you contact us on July 2, 2019 – we will NOT issue a refund.
- We only honor refunds once. If you receive a refund and then resubscribe, we will not issue a refund again.support
If you signed up to Tree Rings after March 20, 2020, you can cancel the renewal of your subscription at any time before the next charge on your account page.
If you subscribed to and paid for your first year of FFTT Tree Rings before the move to this membership site (March 20, 2020), please use the link in your order confirmation email to cancel.
You will still have access to the reports until the end of your paid subscription period. If you would like to be removed from all communication from FFTT, LLC or delete your account, please use the form above or email [email protected].
Please be aware that if you cancel your automatic subscription and decide to resubscribe later, you will be charged the current price at that time.
For technical reasons, canceling FFTT Tree Rings will not unsubscribe you from our email list and our free weekly newsletter “View from the Tree Tops”. You can unsubscribe from these emails at the bottom of each email.
Cancelling your subscription only ensures that you will not be billed automatically, it does not mean that you will get a refund. If you want a refund, you must request your money back within 30 days from the sign up of the purchase. You may request your money back by emailing [email protected] or using the form above. That email must reference the FFTT Tree Rings REFUND REQUEST in the subject line, set out the date of your purchase, and the email and name associated with the purchase.
If you have subscribed to our Tree Rings reports please note that this subscription tier does not include our Full Reports.
If you wish to access our Full Reports please upgrade your account via the following link.
You can go to any of our memberships, fill in the registration box with your own information and check the checkbox to gift the membership.
You will then be prompted to fill in a form to send an email to the recipient of the gifted membership. This email will contain a link to register and redeem their gifted subscription to the membership. Once the recipient clicks on the Signup button, their subscription will start without cost to the recipient.
Note: The gift will only be valid for the first cycle of the subscription, and then the subscription will expire. The recipient does have the ability to renew their subscription themselves. If you would like to gift a continuous subscription, please email [email protected]
Note: All trial periods will be overridden when you sign up for a gifted subscription. Please email us at [email protected] if you would like to gift a membership during one of our promotions.
Old Subscription & Payment System (Sendowl)
The following only applies to members who subscribed to and paid for FFTT Tree Rings before the move to this membership site (March 20, 2020) and whose payments are handled through the old system (Sendowl).
Our customer support is offered through email only. This way there is a record of all aspects of the conversation and allows us to resolve your issues as quickly as possible.
If you have any questions or need assistance, please contact [email protected] and our team will be happy to help you.
When you signed up through our old system (probably before March 20), you received a confirmation email from our subscription system. Please flag and save your order confirmation, as it contains an important link that lets you manage your subscription. If you paid by credit card, it also lets you see when you will be charged next and also lets you update your payment details or cancel your subscription.
If you lost your order confirmation email, you can request a new confirmation email here >>
You can update your payment details and credit card information through a link in your order confirmation email or a link in the email that notifies you of the upcoming charge 7 days in advance. Our office cannot update that information for you.
If you lost your order confirmation email, you can request a new confirmation email here >>
FFTT Tree Rings is an annual subscription and will automatically renew one year after you initially signed up and/or were charged the first time. You will be notified of your next charge via email 7 days in advance.
If at any time you would like to know on what date you will be charged next, please click on the link in your order confirmation email that lets you manage your subscription. The subscription management page will tell you when you began your subscription. If you paid via credit card, it will also tell you the exact date of the next charge.
If you cancel your renewal, your subscription will end on the day before your renewal.
Please use the following link which will enable you to resend your order email: https://transactions.sendowl.com/order_recoveries/new?merchant_id=140130
You can do so here: https://transactions.sendowl.com/customer_accounts/140130/login
To change your password, enter your email on the above page and then click “Forgot password?”
If you subscribed to Tree Rings before the move to the new membership site, you can still cancel the renewal of your subscription at any time before the next charge. Please use the link in your order confirmation email to cancel. You will still receive the reports until the end of your paid subscription period (until the day before your renewal). If you would like to be removed from all communication from FFTT, LLC, please email [email protected].
Please be aware that if you cancel your automatic subscription and decide to resubscribe later, you will be charged the current price at that time.
For technical reasons, canceling FFTT Tree Rings will not unsubscribe you from our email list and our free weekly newsletter “View from the Tree Tops”. You can unsubscribe from these emails at the bottom of each email.